Get updates from the maker of the software or hardware If you cannot find an update from HP, try the product manufacturer’s website. Do not install BIOS updates from the motherboard manufacturer’s website. Doing so can prevent the computer from accepting an HP System Recovery.
HP PCs – Downloading or Updating Software and Drivers
Get updates from the maker of the software or hardware If you cannot find an update from HP, try the product manufacturer’s website. Do not install BIOS updates from the motherboard manufacturer’s website. Doing so can prevent the computer from accepting an HP System Recovery. Product manufacturers provide technologies used on many HP and Compaq computers.
Many hardware component manufacturers have their own website with driver downloads. Find information about your computer hardware from the product specifications for your computer model.
Click the link to the Product Specifications for your computer. For example, type acn product specifications. Find downloads in the support section. Creative sound cards: Intel Download Center in English. Microsoft Windows, Microsoft software, and many hardware drivers: Microsoft Download Center in English. You can also use Windows Update. Where can I find drivers for my business computer? This utility provides a quick and easy way to download software and driver updates for HP commercial notebook and desktop PCs.
What if I cannot find drivers after installing a different version of Windows on my computer? Find and download software or drivers from the hardware manufacturer. Unless otherwise specified, HP does not support software that did not originally come with the computer. See your warranty for details. Find compatible drivers for all the components on your computer. Create a recovery disc set.
You can restore the computer if compatibility problems occur. Find the names of the various hardware components on your computer. The most important component is the chipset. It drives many of the onboard components such as network, sound, and even video. Find component names and manufacturers on the product specifications for your computer model. Search for your computer model plus the word specifications at the top of this page.
Then, check the manufacturer’s website for the driver. For a list of websites, see the Get updates from the maker of the software or hardware section in this document. Find and install the latest chipset driver package for the new operating system.
If your computer does not have an Internet connection, download the chipset from another computer. See the Get updates from the maker of the software or hardware section in this document for help finding chipsets and other downloads. After installing the chipset, download and install the latest drivers for any components that are not functioning. For example, your computer makes no sound and it uses Realtek high-definition audio. Go to Microsoft or Realtek’s website to download and install a new high-definition sound driver.
If drivers are not available and the hardware component is not working, you might need to replace the component. For example, you changed your operating system from Windows Vista to Linux and a Linux sound driver is not available. To solve this, install a sound card and driver that is compatible with Linux. How do I find the current version of the drivers or software on my computer?
Search Windows to find the current version of a driver or application software. Find driver version number: In Windows, search for and open Device Manager. Double-click the name of the component, and then click the Driver tab in the properties window. The Driver Version displayed in the Driver tab may be presented differently by the manufacturer of the device.
For example, the driver version shown in the Driver tab in the graphic is Find the software version of an application: In the list that displays, click the name of the app to view the software version number.
If the app does not list the version number, click Advanced options to find and view the software version number. Select your operating system to find the current BIOS version on your computer. If the app is not available on your computer, download the latest version from the HP Hardware Diagnostics website.
The app opens to the main menu. Turn off the computer and wait five seconds. Open the BIOS: For some computers built in and later with UEFI environment, press the power button and immediately press the Esc key repeatedly to open the Startup menu. For most computers built from to , press the power button and immediately press the F10 key repeatedly.
For some computers built before , press the power button and immediately press the F1 key repeatedly. The chipset can drive many of the onboard components such as network, sound, and video. If the driver is not available from HP, you can find the name and manufacturer of the chipset on the product specifications for your computer model.
Where can I find software or drivers for my printer, scanner, or camera? If you have an HP printer, scanner, or camera, HP posts software and drivers on the support site for each product. These software and drivers are not included on the computer support pages. That is, you cannot find a printer driver from the software and driver download page for your HP computer. If a Let’s identify your product to get started page displays, select your product type.
Type the model name of your HP printer, scanner, or camera, and then click Submit. From the list of available software and driver categories, find the software or driver. Click the category name, and then click Download. If you have a device HP did not provide, you must look for software from the manufacturer of the device. Why can’t I find a driver that fixes my computer problem?
If your computer is experiencing a problem, a driver update might be available to fix the problem. However, installing software or driver updates does not solve all problems. Instead, try searching the HP Customer Support website for the computer problem or error message.
Updating the driver might resolve these common types of drivers and associated problems: Loss of sound, ‘audio device not found’ errors, and quality problems such as popping noises. Problems with sleep, suspend, hibernate, startup, shutdown, or meeting the minimum requirements for an operating system upgrade. Avoid BIOS updates unless you know it addresses the problem. The recognition of new brands of discs, burn speed, and burn quality.
Extra buttons and special keys stop working. TV Tuner: TV playback performance, poor sound quality when watching TV, and video capturing quality. Unsupported display resolutions, movie playback performance, and problems that occur in 3D games. If an updated driver does not fix your computer problem, then try searching the HP Customer Support website or the Internet for a troubleshooting solution not a driver. How do I download a driver to install on another computer?
Next, see the Find driver updates on the HP website section in this document for detailed instructions. Then move the external media to the other computer and install the driver.
They do not require updates. You cannot upgrade a USB port using a driver upgrade. The port hardware must be capable of supporting the 2. However, if the computer displays messages about connecting a USB 2. Use Device Manager to get any available updates for Windows 7 or later. Connect the computer to the Internet if it is not already connected. In Device Manager, expand Other devices. If Other devices is not listed, Windows was able to identify and set up all plug and play hardware on the computer.
If there are any references to USB, such as USB Host Controller, right-click the name, select Update Driver Software, and then follow the on-screen instructions to download and install any available updates. Test the USB device again.
If the message no longer displays, stop here. If the message still displays, continue using these steps. Right-click the name of one of the Universal Host controllers and select Update Driver software.
If any downloads installed, test the USB device to see if the message continues to display.
Check for updates in Windows Update
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Update specific drivers in Device Manager
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